Effective Date: April 26, 2025

Last Updated: April 26, 2025

1. Introduction

Welcome to Convenient Contractor (the "Site", "we", "us", or "our"), operated by Convenient Contractor LLC. We provide a platform connecting users seeking home services ("Users") with independent service professionals ("Contractors"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services (collectively, the "Services"), or interact with us.

By using our Services, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully.

2. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information").

2.1 Information You Provide Directly

• For Users: When you request a quote or create an account, you provide information such as your Name, Email address, Phone number, Physical address/Location of project, Project details, and potentially Photos of project areas. Account information includes your email, phone number, and mailing address.
• For Contractors: When you register or create your profile, you provide information such as your Business name, Contact person name, Email, Phone, Business address, Service areas, Services offered, License numbers, Insurance details, Certifications, and potentially Photos of work or your company Logo.
• Reviews: If you are a User, you may post reviews about Contractors you've worked with. This review content, potentially associated with your account or username, is collected.
• Communications: We collect information when you communicate with us, such as through email or support channels.

2.2 Information Collected Automatically

When you use our Site, we may automatically collect certain information about your device and usage:

• Log Data: This includes your IP address (which may provide general location information), browser type, operating system, referring URLs, pages visited on our Site, time spent on those pages, access times, and dates.
• Cookies and Tracking Technologies: We use essential cookies for site function, analytics cookies, marketing/advertising cookies (like Facebook Pixel for conversion tracking/analytics), session cookies, and persistent cookies. See Section 5 for more details.
• Location Information: We do not automatically collect your precise GPS location data. General location may be inferred from your IP address via Log Data.

2.3 Information from Third Parties

We may receive information from third parties. For example:

• Background Checks: We may use a third-party service to conduct background checks on Contractors. The specific information collected/shared for this purpose will depend on the service used and will be further detailed as applicable. Contractors will be informed during the process.
• Payment Processors: If payments are processed via our site, our payment processors collect payment information directly.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and Improving Services: To operate the Site, manage accounts, facilitate connections between Users and Contractors by matching User project details with relevant Contractors, and improve Site functionality.
• Communication: To respond to your inquiries, send service-related notifications (e.g., quote updates, messages within the app), provide customer support, and send marketing emails or newsletters (you can opt-out as described below).
• Platform Operation: To display Contractor profiles (including logo, reviews, services) to Users, send project requests/leads to Contractors, facilitate communication within the platform, and perform necessary verification checks (e.g., license/insurance details provided by Contractors).
• Analytics and Performance: To monitor and analyze usage trends using tools like Google Analytics to understand how our Services are used and improve them.
• Security and Fraud Prevention: To maintain the security and integrity of our Site, prevent fraud, and enforce our terms.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: To send marketing communications about our services or platform updates via email or other channels specified. We do not use your personal project details or direct contact information for third-party advertising.

4. How We Share Your Information

We do not sell your Personal Information in the traditional sense. We share information only in the following circumstances:

• Connecting Users and Contractors:
  • When a User submits a request, we share the Project details (without User contact information) with potentially relevant Contractors.
  • If a Contractor accepts a request/lead, the User's full contact details (Name, Email, Phone, Address) are shared with that specific Contractor to facilitate communication, which occurs within our platform.
  • Contractor profile information (e.g., Business Name, Services, Service Area, Logo, Reviews, and potentially verified License/Insurance status) is visible to Users Browse the site or receiving quotes.
• Service Providers: We share information with third-party vendors who perform services on our behalf. These include:
  • Cloud Hosting Providers (e.g., AWS, Google Cloud)
  • Analytics Providers (e.g., Google Analytics)
  • Payment Processors (if applicable)
  • CRM Software Providers
  • Email Marketing Services (e.g., Mailchimp)
  • Map Services (e.g., Google Maps, for displaying service areas or project locations)
  • Background Check Providers (if applicable)
• These providers are contractually obligated to protect your data and use it only for the services we request.
• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
• Business Transfers: If Convenient Contractor LLC is involved in a merger, acquisition, bankruptcy, dissolution, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
• With Your Consent: We may share your information for other purposes not listed here if we obtain your explicit consent.

5. Cookies and Tracking Technologies

We use cookies (small files stored on your device) and similar tracking technologies (like web beacons or pixels) to operate and analyze our Service.

• Types of Cookies Used:
  • Essential Cookies: Necessary for the website to function properly (e.g., user logins, form submissions).
  • Analytics Cookies: Help us understand how users interact with our Site (e.g., Google Analytics).
  • Marketing/Advertising Cookies: Used by us or third parties like Facebook (e.g., Facebook Pixel) primarily for measuring the effectiveness of campaigns, conversion tracking, and understanding user interaction originating from marketing channels.
  • Session Cookies: Temporary cookies deleted when you close your browser.
  • Persistent Cookies: Remain on your device for a set period or until deleted, used for remembering preferences or login status.
• Your Choices: You can manage your cookie preferences through the cookie consent banner presented when you visit our Site. Most web browsers also allow you to control cookies through their settings. Refusing essential cookies may impact Site functionality.
• Analytics Opt-Out: To opt-out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.
• Advertising Opt-Out: For more information on interest-based advertising and opt-out choices, you can visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA). Facebook users can adjust ad settings within their Facebook account.

6. Data Security

We implement reasonable technical and organizational security measures designed to protect the security of the personal information we process. This includes using encryption (like HTTPS for data transmission) and maintaining security measures for our databases. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account with Convenient Contractor is active and for a reasonable period thereafter as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retention needed to comply with our legal obligations (e.g., record-keeping), resolve disputes, enforce our agreements, and for backup or archival purposes.

8. Your Privacy Rights and Choices

You have certain rights and choices regarding your personal information:

• Access and Update: You can access and update most of your account information directly through your account settings page on our Site.
• Correction: If you cannot update inaccurate information through your account settings, you may request correction by contacting us.
• Deletion: You may request the deletion of your account and associated personal information, subject to certain exceptions (such as data we need to keep for legal reasons), by contacting us.
• Marketing Opt-Out: You can opt-out of receiving promotional or marketing emails from us at any time by clicking the "unsubscribe" link provided in those emails. You may still receive essential service-related communications.
• Cookie Management: You can manage your cookie preferences via our cookie consent banner and your browser settings.
• Other Rights: Depending on your location (e.g., New Jersey residents may have specific rights under evolving state laws), you may have additional rights. Please contact us to inquire about or exercise potential rights.

To exercise any rights you may have, please contact us using the information in the "Contact Us" section below. We will need to verify your identity before processing certain requests.

Please use the contact details in Section 13 to make privacy-related requests.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18 (or the relevant age of majority). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take steps to delete it.

10. International Data Transfers

Our services are primarily targeted towards users in New Jersey, USA. Your information, including Personal Information, will be transferred to, processed, and stored in the United States, where our servers and primary operations are located, and potentially in other countries where our service providers (like AWS, Google Cloud) operate. Data protection laws in these countries may differ from those in your jurisdiction.

By using our Services, you consent to the transfer of your information to the United States and other locations as described.

11. Links to Other Websites

Our Service may contain links to other websites (e.g., contractor websites, third-party resources) that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically. Changes are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:

• Legal Entity: Convenient Contractor LLC
• By email: [MUST PROVIDE A PRIVACY CONTACT EMAIL - e.g., privacy@convenientcontractor.com]
• By mail: [MUST PROVIDE A BUSINESS MAILING ADDRESS]